Safety of Our Staff
It is the #1 priority to get the job done right and on time, if our staff is safe. If you have an aggressive, over-protective or insecure pet, your pet must be secured prior to our staff commencing service at your site. Also, please ensure that your gate is functioning properly and there are nothing in the way for us to safely enter your yard (We will not jump fences). We also do not service areas that can be dangerous or harmful to our staff. (Underneath decks, areas with broken glass or nails, or any other areas that our staff would have to be on their hands and knees). For the sake of insurance and the safety of our staff, we will not move objects to get to the poop. We will do our best to reach and remove any feces without touching any items on your property. If you have a trampoline, please arrange to have the trampoline moved if there is a large number of feces under it, so that we can clean it :).
Safety of Your Pet
Please ensure that you have a working and functional gate. If there is something we need to know to make sure your gate shuts, please let us know prior to service! We may ask you to show us to make sure we have secured your yard after our service.
Additional Fees
Our rates were designed based on small to average sized yards within city limits. Additional fees may apply in the following scenarios:
- Above average sized yards.
- Excess "loose doodie" (Diarrhea)
- Difficult access for cleaning of doodie (ie. Defecation within intricate gardens/rocks, excess garbage/debree in yard)
- Service outside of city limits. (Additional weekly charge of $0.50 per km. Round trip charges apply.)
- Initial clean is based off of the first hour of service. $20 per half hour increment.
Initial Clean - Recharge
Initial cleans are a one-time fee as long as service is continued. If there is a break of 2 or more weeks of service, the initial-clean will be applicable again and will be recharged. If the yard hasn't been serviced for 2 or more weeks due to OUR inability to complete service (such as poor weather, dangerous road conditions, etc.), we will not charge the initial clean again. Please ensure that your gate and pathways are clear so our staff can safely service your yard so that this scenario will never play out :).
Should a scenario arise, that is not in your influence (ie. poor weather, dangerous road conditions, illnesses, tragedies, etc.), where we are not able to complete weekly service for you and your pet(s) on your scheduled day, your service will be extended by an additional week unless service is completed within that same week.
Should the scenario arise where we arrive are your location and are unable to complete service, due to reasons that are in your influence (ie. stuck gate, unable to enter yard due to your pet(s), access to yard blocked, etc.), your weekly service will be rendered complete and service will NOT be extended an additional week.
Bucket Service
Please only dispose of your pet's doodie in the buckets. Small amounts of unavoidable grass or gravel are acceptable, but please no large stones or garbage (including diapers) in the buckets!. Please ensure to keep the lids on your buckets so that it doesn't smell in your yard or allow water to get in the bucket. Please do NOT use the doodie bucket for garbage purposes.
Holidays / Sundays
Doodie Call does not operate on Sundays statutory holidays (Mother's Day, New Year, Valentine's Day, Chinese New Year, Family Day, Good Friday, Easter Monday, Victoria Day, Father's Day, Canada Day, Civic, Labour Day, Thanksgiving Day, Halloween, Remembrance Day, Christmas, Boxing Day). If service is scheduled for one of these days, we will let you know when you are scheduled next!